Return & Refund Policy

We want you to love everything you get from MOJOGOO. But if something’s not quite right, we’re here to help! Please take a moment to review our return and refund policy.

 

🕒 RETURN & EXCHANGE WINDOW

You have 7 days from the date of receiving your item to request a return or exchange. After 7 days, we unfortunately cannot offer a refund or exchange.

✅ ELIGIBILITY FOR PHYSICAL PRODUCT RETURNS

To qualify for a return, your item must meet the following conditions:

    • Unused, undamaged, and in original condition

    • Includes original packaging, tags, accessories, and any freebies

    • Valid proof of purchase or order number is required

❌ NON-RETURNABLE ITEMS

We do not accept returns for the following items:

    • Digital products (e.g. downloadable files, license keys, one-time access content)

    • Customized or engraved items

    • Used items or those without original packaging

    • Sale or clearance items (unless defective)

💰 REFUNDS

    • Once your return is received and approved, a refund will be processed within 2–5 business days back to your original payment method.

    • Shipping charges are non-refundable. For free-shipping orders, the actual shipping cost will be deducted from your refund.

🔁 EXCHANGES

If your product is defective or damaged, please contact us within 48 hours of receiving it. We will arrange an exchange or suitable solution.

🎁 GIFT ORDERS

If the item was marked as a gift, you may receive store credit for your return. Otherwise, the refund will be issued to the original purchaser.

📦 RETURN ADDRESS

Please send your return to:
[Insert your return address here]

    • You are responsible for return shipping costs.

    • We recommend using a trackable shipping method, especially for higher-value items. We are not responsible for items lost during return transit.

💻 ABOUT DIGITAL PRODUCTS

Due to the nature of digital items (e.g. files, downloads, unlocks), we do not offer refunds or returns once the content has been delivered or accessed.
If you experience technical issues, please contact us and we’ll be happy to assist.

❓NEED HELP?

If you have any questions regarding returns or refunds, please contact us:
📩 Email: [Insert your support email here]
🕒 Support Hours: Mon–Fri, 10:00 AM – 6:00 PM (GMT+8)